Operations Associate I (Customer Service & Field Support)

Job Overview Gloucester Refuse LLC is seeking a highly motivated, dependable, and customer-focused Operations Associate to join our growing team. This is a multi-functional role that supports both office operations and field operations , including customer service, route support, and occasional driving duties. The ideal candidate is adaptable, team-oriented, and committed to delivering excellent service while maintaining safety and efficiency. This position is perfect for someone who enjoys a fast-paced environment , values variety in their day-to-day responsibilities , and is willing to step in wherever needed. Duties The Operations Associate is a hybrid role supporting both office operations and field service activities . Responsibilities include, but are not limited to: Customer Service & Office Support Serve as the primary point of contact for customers via phone and email Provide accurate information regarding services, pricing, billing, and scheduling Assist customers with new service setup, changes, and cancellations Process customer payments and maintain accurate account records Perform data entry and maintain organized customer and service records Resolve customer inquiries and complaints in a professional and timely manner Conduct outbound calls for follow-ups, service confirmations, and customer support Promote and upsell additional services such as trash bins, dumpster rentals, and specialty services Administrative & Operational Support Maintain accurate documentation of daily operations and customer interactions Assist with service agreements, route coordination, and internal reporting Utilize company systems and software (including Microsoft Word and Excel) Collaborate with team members to ensure efficient workflow and service delivery Support general office operations in a fast-paced environment Field Operations (Driver & Route Support) Assist with residential and commercial trash collection routes as needed Operate company vehicles safely (if qualified and approved) Lift, move, and empty trash containers and dumpsters Ensure all assigned stops are completed accurately and efficiently Follow all safety procedures, company policies, and operational standards Inspect, clean, and maintain trucks and equipment Report any vehicle issues, equipment damage, or safety concerns promptly General Expectations Maintain a high level of professionalism and customer service at all times Demonstrate flexibility and willingness to support various operational needs Work effectively in both independent and team environments Adapt to changing schedules, priorities, and business demands Qualifications High school diploma or equivalent Valid driver's license with a clean driving record Ability to meet commercial insurance (MVR) requirements Strong communication and customer service skills Basic computer proficiency (Microsoft Word, Excel, data entry) Ability to work both in an office setting and outdoors in field conditions Reliable transportation and strong attendance record Preferred Qualifications Prior customer service experience Experience in physically demanding roles (e.g., warehouse, construction, landscaping, waste management) Experience operating trucks or commercial vehicles (a plus, but not required) Sales or upselling experience is a plus Work Requirements Ability to work in varying weather conditions (heat, cold, rain, etc.) Ability to walk long distances and perform repetitive physical tasks Willingness to work flexible hours, including early mornings, extended hours, or occasional weekends as needed Ability to work in a fast-paced, high-demand environment Additional Requirements Must pass background and reference checks Must be authorized to work in the United States Must comply with all company policies, procedures, and safety standards

Pay:

From $33,000.00 per year

Benefits:

401(k) Dental insurance Vision insurance Application Question(s): Are you available to work flexible hours, including early mornings (as early as 6:30 AM), extended hours, and occasional weekends if needed? This position requires both office work (customer service, calls, data entry) and field work (trash collection routes). Are you comfortable performing both?

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Hayes, VA 23072 (Required)

Work Location:

In person