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Loudoun County Government

Senior Planner - Customer Service Center

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Loudoun County, Virginia's Department of Planning and Zoning is recruiting a Senior Planner in the Customer Service Center Division. The Department is focused on providing high-quality customer service and offers unique opportunities to gain in-depth and diverse experience in the planning profession. The ideal candidate prioritizes problem solving and collaboration and thrives in a fast-paced, result-oriented environment. The successful candidate must be customer service focused and exhibit excellent writing, presentation, and analytical skills; facilitation and problem-solving skills; the ability to communicate effectively with staff, applicants, the public, as well as elected and appointed officials; the ability to meet deadlines and maintain product quality while managing multiple assignments. Primary responsibilities relate to Zoning Correspondences, Application Checklist review process, and providing responses to questions regarding land use entitlements and zoning allowances.
Duties include:
Working with potential clients to understand the Zoning Ordinance; researching and preparing zoning determination letters. Reviews applications for completeness and compliance with zoning ordinance regulations; coordinates and manages application rejection and acceptance processes. Distributes application materials to appropriate agencies and staff; prepares and distributes preliminary notification to adjacent landowners; ensures correct records are maintained in LandMARC. Provides information to the public; responds to requests for information on matters concerning land development applications, land use, Historic Districts, Heritage Resources/Preservation planning, transportation issues, General Plan, planning policies, zoning regulations, processes and fees, and existing and proposed projects; coordinates Premeeting requests and facilitates Premeetings. Maintains a general knowledge of current projects to respond to information requests from customers and staff; tracks applications in checklist review and provides regular caseload and status reports to managers and the public. This position is eligible for a $6,000 hiring bonus in accordance with the County's Hiring and Retention Bonus Program. Bachelor's degree in Planning, Public Administration, Public Policy, Business Administration, or a related field; five (5) years of related work experience OR Master's degree in Planning, Public Administration, Public Policy, Business Administration, or related field; three (3) years of related work experience; or equivalent combination of education and experience. Preference will be given for membership in the American Institute of Certified Planners (AICP) and for being a Certified Zoning Official (CZO) or Certified Zoning Administrator (CZA) through the Virginia Association of Zoning Officials (VAZO). Knowledge of planning and land use in Virginia is also desirable. The successful candidate must be customer service focused and exhibit excellent writing, presentation, and analytical skills; facilitation and problem-solving skills; the ability to communicate effectively with staff, applicants, the public, as well as elected and appointed officials; the ability to meet deadlines and maintain product quality while managing multiple assignments. This position requires a valid driver's license, driving record, credit, and criminal background checks. Relocation assistance is available to successful candidates who live more than 40 miles away.?This position is eligible for telework.