Device Repair & Customer Service Technician PhoneAxiom Express Device Repair is hiring a dependable, customer-focused team member for a full-time position at our Lynchburg store. This combined role includes hands-on device repair and front-counter customer service, making it a great fit for someone who enjoys both technology and working with people. What You'll Do Welcome customers, listen to their concerns, and check devices in for service Diagnose hardware and software issues on phones, tablets, computers, and other consumer electronics Complete common repairs, including screens, batteries, charging ports, cameras, speakers, and related components Test devices before and after repair to ensure quality, functionality, and reliability Clearly explain repair options, pricing, and expected turnaround times Keep customers informed about the status of their repairs in person, by phone, and through messages Assist with accessory sales, device sales, and protection options Create accurate repair tickets and maintain organized customer notes, parts usage, and inventory records Keep the front counter and repair workspace clean, organized, and professional Work with the team to meet quality, turnaround-time, sales, and customer-satisfaction goals What We're Looking For A friendly, patient, and professional customer-service style Strong mechanical aptitude, attention to detail, and problem-solving ability Comfort working with small components, tools, and electronic devices Clear verbal and written communication skills Dependability and the ability to manage multiple customers and repairs in a fast-paced environment Willingness to learn new devices, repair techniques, and software Previous device-repair, electronics, retail, sales, or customer-service experience is preferred Valid driver's license Why Join PhoneAxiom? Full-time, in-person position $14-$16 per hour, based on experience On-the-job training and opportunities to grow your technical and customer-service skills Bonus, commission, and tip opportunities 401(k) with company matching Employee discounts Casual, modern work environment A locally owned team where your work makes a visible difference for customers Schedule Full-time day and evening shifts with rotating weekend availability. If you are technically minded, take pride in quality work, and enjoy creating a great customer experience, we would like to hear from you. Apply today and tell us about your repair, electronics, retail, sales, or customer-service experience.

Job Type:

Full-time Work Location:

In person

Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule

License/Certification:

Driver's License (Required)

Work Location:

In person