Job Overview Do you enjoy helping people, solving problems, and keeping daily operations running smoothly? We are looking for a reliable, detail-oriented Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will deliver exceptional service, manage customer inquiries, and ensure seamless scheduling and office coordination. Handle a high volume of inbound and outbound customer calls and respond to emails and digital inquiries promptly and professionally Book, schedule, reschedule, and cancel appointments while optimizing daily routing schedules. Address customer concerns, answer questions, and resolve issues efficiently on the first contact. Accurately log customer details, interaction notes, and booking records directly into Service Titan. Coordinate directly with field staff and team members to ensure seamless service delivery. Follow established call guidelines while maintaining an empathetic, customer focused approach. De-escalate challenging customer situation with patience, clarity, and professionalism. Process payments, issue customer invoices, and handle billing inquiries. Requirements Proven customer service, dispatch, or administrative experience. Experience with ServiceTitan Excellent verbal, written, and active listening skills. Strong computer proficiency and comfort navigating multiple software system simultaneously. Excellent verbal, written, and active listening skills with a calm, reassuring phone presence. Strong data entry capabilities and ability to navigate multi-screen routing systems efficiently. Ability to prioritize urgent service requests and solve problems under pressure

Benefits:

Health insurance Dental insurance Vision insurance Paid time off Paid Holidays Working Hours and Location Full Time Position Monday-Friday (7AM-4PM)

Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person