Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy and passionate about delivering outstanding customer service. This paid position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact on our clients and team.

Key Responsibilities:

Handle inbound and outbound calls, emails, or live chats in a prompt and professional manner Listen actively to customer inquiries, clarify information, and research the issue to provide effective solutions. Maintain a deep and up-to-date understanding of company products, services, and policies. Use software tools like Microsoft Office, Google Workspace, QuickBooks, and other relevant applications for daily administrative functions

Qualifications:

Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace. Prior experience in a call center or in a customer service capacity preferred; Strong phone etiquette skills Exceptional time management skills with the ability to prioritize tasks efficiently Join us to be part of a vibrant team committed to delivering top-tier customer service! We value energetic individuals who thrive in fast-paced environments and are eager to grow their administrative expertise.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Paid time off

Education:

High school or equivalent (Required) Ability to

Commute:

Manassas, VA 20109 (Required)

Work Location:

In person