Customer Service Representative Location:

McLean, VA Area Job Type:

Full-Time A growing residential services company is seeking a dependable and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers throughout the entire project lifecycle, from initial inquiry through project completion and follow-up. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to manage multiple priorities in a fast-paced office environment.

Responsibilities:

Answer inbound calls, emails, and online inquiries promptly and professionally Serve as the first point of contact for prospective and existing customers Respond to customer questions regarding inspections, project status, scheduling, warranties, and billing Make outbound calls to follow up on leads, confirm appointments, and communicate scheduling updates Manage customer concerns and escalate issues when appropriate Schedule and confirm inspection and project appointments Coordinate scheduling with production teams and field personnel Send appointment confirmations, reminders, and customer communications Maintain accurate customer records and project documentation in company CRM systems Prepare and send contracts, work authorizations, and customer-facing documents Track document completion and follow up as needed Conduct post-project follow-up calls to ensure customer satisfaction Coordinate warranty inquiries and service requests Request online reviews and support customer retention initiatives Maintain organized digital and physical filing systems Assist with reporting, data entry, and general office administrative duties

Qualifications:

High school diploma or GED required Minimum 1-2 years of customer service, administrative, or office coordination experience Strong verbal and written communication skills Professional phone presence and customer service mindset Excellent organizational and multitasking abilities Strong attention to detail and accuracy Ability to remain calm and solution-oriented when handling customer concerns Proficiency with Microsoft Office Suite (Outlook, Word, Excel) Ability to work in a fast-paced, team-oriented environment

Preferred Qualifications:

Experience with CRM or field service management software Previous experience in roofing, construction, HVAC, home services, or related industries Familiarity with insurance claims processes and documentation Bilingual English/Spanish a plus

Benefits:

Competitive pay based on experience Performance-based incentive opportunities Medical, dental, and vision insurance 401(k) with company contributions Paid time off Comprehensive onboarding and training Career growth and advancement opportunities

Schedule:

Monday-Friday; occasional Saturday availability may be required during peak business periods.

Work Location:

In-person, McLean, VA area. #IND123

Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Experience:

Office:

1 year (Preferred) Ability to

Relocate:

McLean, VA 22102: Relocate before starting work (Required)

Work Location:

In person