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Integration Support - Federal Customer
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Integration Support
- Federal Customer at Dell, Inc. Integration Support
- Federal Customer at Dell, Inc.
in McLean, Virginia Posted in 19 days ago.
Type:
Full-Time $155,210.00
- $200,860.
00 per year Integration Support
- Federal Customer (Chantilly
- VA) (on-site 5 days per week: TS/SCI Required) Job summary The Deployment & Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational.
This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment. Key responsibilities
- Perform installation, integration, cabling, hardware swaps, and physical support tasks
- Troubleshoot break-fix incidents and restore services as quickly as possible
- Support tickets, service requests, and field issues through closure
- Validate equipment functionality and document support actions taken
- Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
- Maintain tools, spares, parts, and support readiness as required
- Follow site procedures, escalation paths, and change practices
- Provide direct customer-facing support in operational settings Required qualifications
- Experience in field engineering, integration support, break-fix, deployment, or technical support roles
- Strong hands-on troubleshooting skills across hardware and infrastructure components
- Experience with ticket-based workflows and service response expectations
- Ability to work onsite and support physically active technical tasks
- Strong communication and team coordination skills
- Active TS/SCI and ability to maintain access as required by the program Preferred qualifications
- Experience in data center, lab, or secure facility support environments
- Experience with imaging, build, rack-and-stack, or cable management activities
- Experience supporting shift work, travel, or after-hours response as needed
- Familiarity with spare parts control, asset handling, and escalation coordination
- Experience supporting government or classified programs Work environment / program context This role serves as the execution layer closest to the equipment and the user.
This position focuses on deployment preparation and operational support.