Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PC
P&M Consulting Group
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Virginia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle inquiries with professionalism. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele. Role Requirements for a Customer Service Representative Assess customer needs and recommend Verizon's connectivity solutions based on usage and service requirements. Resolve service-related issues, including billing discrepancies and technical concerns, using structured support protocols. Communicate the value of Verizon's technologies, including high-speed internet and scalable service upgrades. Collaborate with internal teams to streamline service delivery and enhance the overall customer experience. Maintain detailed records of customer interactions, service adjustments, and account updates using CRM tools. Deliver consistent, professional support that reflects Pillar Management Inc.'s consulting standards and Verizon's reputation for reliability. Qualifications Previous experience in customer service or client services is preferred. Bilingual or multilingual abilities are a plus; proficiency in English is required. Excellent communication skills, both verbal and written Sales experience is an advantage but not mandatory. Strong analytical skills to assess customer needs and provide appropriate solutions. Ability to work effectively in a fast-paced environment while maintaining professionalism. Join our team and contribute to creating exceptional experiences for our customers!