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B
Bowman
Right of Way Agent I / Customer Outreach Specialist I
Career Insights for Customer Service Representative (General)
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Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
- Short Description
- Bowman has an opportunity for a Right of Way Agent I / Customer Outreach Specialist I to join our team in Williamsburg, Richmond, or Virginia Beach, VA.
- Purpose
- Interact and communicate directly with the public daily to support Bowman's continued expansion and growth.
- Responsibilities
- Leadership and Direction
- + Perform work under direct supervision of an experienced professional and follow established procedures and clearly defined processes. Receive direction on all aspects of assignments, specific tasks and how to execute. Work is thoroughly reviewed by more senior staff to ensure application of sound techniques and principles.
- At the Operational and Company Level
- + Assist with the marketing of the firm's capabilities to establish new clients and enhance relationships.
- Do the Work
- + Perform limited aspects of right-of-way and real estate related activities, assisting in negotiating favorable terms to various land and right-of-way related agreements secured on behalf of the company's client.
- Success Metrics and Competencies
- + Strong sense of urgency in responding to constituents.
- Qualifications
- + High School diploma or GED required; commensurate relevant experience considered.
- About Bowman
- Are you ready to build a career that makes a lasting impact?
- Our comprehensive benefits package includes:
- + Medical, dental, vision, life, and disability insurance + 401(k) retirement savings plan with company match + Paid time off, sick leave, and paid holidays + Tuition reimbursement and professional development support + Discretionary bonuses and other performance-based incentives + Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status.
- Physical Demands and Working Environment
- + Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
- Job Description Disclaimer