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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Customer Service Representative at Insight Global Customer Service Representative at Insight Global in Richmond, Virginia Posted in 22 minutes ago.
Type:
full-time Customer Service Representative ???? Henrico, VA (On-Site) ???? Monday-Friday | 8:00 AM-4:30 PM ???? Contract-to-Hire We're hiring a Customer Service Representative to join a high-volume customer support team serving local residents and customers. This is a great opportunity for someone with call center experience who thrives in a professional office environment and enjoys interacting with customers throughout the day. Responsibilities Handle inbound and outbound customer calls regarding account inquiries, billing questions, payments, and service requests Research customer accounts and provide accurate information and resolutions Process account updates, adjustments, corrections, and refunds Assist with service orders and payment-related concerns Maintain detailed and accurate customer records Collaborate with internal teams to resolve customer issues efficiently Deliver a professional, positive customer experience on every interaction Required Qualifications 1-3 years of call center or high-volume customer service experience Professional experience in an office environment Strong communication skills and a polished phone presence Comfortable handling a high volume of inbound and outbound calls Strong attention to detail and documentation skills Ability to remain professional and composed while resolving customer concerns Reliable transportation and ability to work fully on-site Preferred Experience Utility billing, payment processing, or account management Municipal, public sector, or government-related customer service Banking, healthcare, member services, or other structured call center environments
Pay Rate:
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