Residential Customer Service Representative - Service • We offer an excellent salary and benefits package above the marketplace average to start or take the next step in your career. Come join us today! • Referral bonus program (Earn up to $2,500)

Responsibilities:

Manage large amounts of incoming calls Input technical service calls and confirm client details Generate sales leads and service opportunities Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Qualifications:

High school diploma or equivalent preferred Ability to pass background screen and drug screen Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Don't let this opportunity pass you by!!! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in the in this industry? Apply today!

Job Type:

Full-time Pay:

$14.00 - $19.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person