Monday-Friday 8am-5pm, no holidays or weekends. The primary function of this job is to learn our products and assist our customers. This is not a call center position.

Main Job Tasks and Responsibilities:

Deal directly with customers either by telephone, electronically or face to face Follow up on customer interactions Obtain and evaluate all relevant information to handle and resolve inquiries and complaints promptly Determine customer requirements and expectations in order to recommend specific products and solutions Accurately process customer transactions such as orders, quotes or returns Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions and record details of inquiries, comments and complaints Manage customers' accounts within our database Communicate and coordinate with internal departments Present price, credit and terms in accordance with standard procedures and customers' profitability profiles Identify trends in customer satisfaction or dissatisfaction Possess knowledge of customer service principles and practices Knowledge of relevant computer applications such as Microsoft Office Suite Perform other duties as assigned by the company A working knowledge of all websites, both dealer, retail and govt.

Self-motivated Job Type:

Full-time Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person