McAirlaid's is seeking a top-quality candidate for the position of Customer Service Representative. The top candidate is a well-organized, detail oriented individual with excellent communication and problem-solving skills who enjoys working with people. This role wears several hats supporting the corporate, sales and manufacturing leaders. Must be able to work in a team environment and at times take on duties that may not be specific to their job description. Skills & Professional Attributes Excellent verbal and written communication skills Excellent interpersonal skills with good negotiation tactics Proactive and independent with the ability to take initiative Excellent time management skills with a proven ability to meet deadlines Demonstrated ability to multi-task Proficient with Microsoft Office Suite or related software Years of Experience / Education Level Minimum of 2 years Customer Service experience in a manufacturing environment Essential Duties Undertake daily administrative tasks to ensure the functionality and coordination of department's activities. Know warehouse system and be familiar with item codes and inventory. Processes orders, generate order confirmations, generate invoices, communicate confirmations internally and with customers. Ensure that production department has a clear understanding of processes and procedures for all orders (Food Packaging and Retail) which includes but not limited to special packaging and labeling requirements. Support Sales on projects which can include but is not limited to stuffing envelopes, making cold calls, assembling packages, organizing trade show material. Provide front office reception duties including answering phone, front window and ensuring NDA agreement and Visitor and Contractor Guidelines are provided and signed. Assist and serve as backup to Customer Service Manager. Other duties as assigned Sampling Organize sample materials and ensure that they are prepared and shipped prior to deadlines. Maintain detailed records of samples sent out by sales team and maintain spreadsheet.