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L0823 Subaru of Sterling
Express Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Virginia data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$56,316 / year median in Virginia
+14% projected growth
Job Description
Dealership:
L0823 Subaru of Sterling Subaru of Sterling Now HiringExpress Service Advisor Pay:
$45,000- 72,000
- based on performance; position is commission based
Schedule:
Full Time Why Join Our Team? At Subaru of Sterling , we believe in promoting from within and investing in our people. You'll receive hands-on training, mentorship from experienced technicians, and opportunities for growth in a fast-paced, team-oriented environment. What You'll Do Act as the main point of contact between customers and technicians. Explain service and repair recommendations to customers. Prepare repair estimates, including parts, labor, and customer costs. Create and process repair orders in the service system. Inform customers of any additional service or repair needs found during inspections. Process manufacturer warranty repairs when applicable. Keep customers updated on service specials, repair status, completion times, and costs. What You'll Bring 1 to 2 years of experience in dealership setting Strong customer service and communication skills Organized and detail-oriented Ability to multitask in a fast-paced environment Basic computer skills Acceptable driving record and a valid driver's license in your state of residence.. Total Rewards The estimated annual earnings for this position ranges from $45,000- 60,000 this is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours.
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies- Driveway, DFC, and GreenCars.