The Field Specimen Processor & Customer Support is responsible for collecting and shipping patient specimens in an accurate, efficient and timely manner. In addition to Field Service responsibilities, is responsible for supporting Customer Services needs such as payment collections, customer calls, portal assistance, and project-based needs.

Key Responsibilities:

Greet and identify patients. Obtain billing and testing information according to SOP. Collect urine and oral fluid specimens for testing (observe collection as needed). Package and prepare specimens for shipping. Adheres to all HIPAA and

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compliance policies as they pertain to patient information, orders and billing processes. Complies with safety rules and regulations to include proper handling procedures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment. Manage collection supplies. Perform customer service duties to include phone inquiries and patient encounters as needed. Collects patient payments as needed. Assist with Customer Service pickup requests as needed. Answer incoming calls from clients as needed. Make outbound calls as needed for missing information. Place supply orders as needed. Assist clients with

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portals as needed. Manage shared inboxes as needed. Log tasks with CRM as needed. Perform all other duties as assigned by supervisor/management.

Desired Attributes:

Excellent communication skills Active listening Empathy Problem-solving abilities Positive attitude Time management Adaptability 1 year of customer service experience preferred.

Pay:

$20.00

• $23.00 per hour Application Question(s): The schedule for this role is:

• Mondays:

  10 AM
• 1 PM, 4
• 5 PM, 5:30
• 7:30 PM

• Tuesdays:

  10 AM
• 1 PM, 5
• 8 PM

• Wednesdays:

  10 AM
• 4 PM

• Thursdays:

  10 AM
• 1 PM, 5 PM
• 8 PM Are you okay with this schedule?

Work Location:

In person