CARPE DIEM COUNSELING

is seeking a friendly and professional Live Chat Representative to assist clients and visitors through online chat. The ideal candidate will provide timely responses, answer general inquiries, and ensure a positive client experience. Key Responsibilities Respond to client inquiries through live chat in a professional manner. Provide accurate information about services, scheduling, and general questions. Assist clients with appointment requests and follow-ups. Maintain clear and professional communication. Escalate complex or sensitive inquiries to the appropriate team member. Protect client confidentiality and follow company policies. Document chat interactions when required. Qualifications High school diploma or equivalent preferred. Strong written and verbal communication skills. Basic computer and internet navigation skills. Ability to multitask and manage multiple chat conversations. Professional, patient, and customer-focused attitude. Previous customer service or chat support experience is a plus. Benefits Flexible scheduling options. Professional development opportunities. Supportive work environment. Potential for career advancement.