Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager and Corporate Service Manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective service department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service warranty and product improvement programs are completed, submitted to centralized warranty administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops and helps employees grow their capabilities
• Participates in the employee review processes
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to team work and exemplary customer service
• Ensure that company's reputation and image in the community is consistent with company Core Values .

What You'll Bring to the

Table:

3+ years of hands-on experience in Service Department operations. Proficiency with Microsoft Office and comfortable with internet-based tools. Exceptional communication skills, both written and verbal, for engaging with individuals and groups. A proven track record of effective team leadership and accountability. Familiarity with John Deere and competitor products is a significant advantage. A solid grasp of financial principles as they apply to service department profitability. The ability to analyze data and interpret internal reports to drive informed decisions. Flexibility to work weekends as needed. An unwavering commitment to excellent customer service. A High School Diploma or equivalent experience

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have Service Writer experience in the auto or agricultural equipment industry?

Work Location:

In person