JOB POSTING PART-TIME MEMBER SERVICE REPRESENTATIVE

(M-F, 8:00AM-12:30PM OR 12:30PM - 5:00PM)

LAKE RIDGE PARKS AND RECREATION ASSOCIATION, INC.

(LRPRA) This position is supervised by the Director of Administration. The Member Service Representative works on the day-to-day operations involved in the front desk operation. The employee will comply with the policies and procedures established by the Board of Directors and Chief Operating Officer/General Manager and the daily operational policies and procedures established by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Estimated 90% of total hours Greets the public and directs questions or concerns to appropriate department Answers and directs incoming phone calls to appropriate department Performs the day-to-day activities involved with front desk operation to include updating the Customer Resource Management Software and assisting other departments as needed. Prepares new homeowner welcome packets Files correspondence and records in general files Completes tenant registrations

OTHER RESPONSIBILITIES AND DUTIES

- Estimated 10% of total hours Assists the Director of Administration on projects as needed Helps process incoming/outgoing mail May order supplies as needed for the office Performs other duties as assigned

JOB INFORMATION

Hourly Part Time Position, two shifts (Monday-Friday, 8:00AM-12:30PM OR 12:30PM - 5:00PM)

QUALIFICATIONS

Excellent customer service skills and professional demeanor Strong organizational and communication skills Ability to manage multiple tasks Computer experience to include

Microsoft Word, Outlook, and Excel Pay:

From $19.00 per hour Expected hours: 22.5 per week

Work Location:

In person