Do you love pets and people? Thrive in a fast-paced environment? Appreciate a team-oriented workplace with longevity for a career? Crossroads Animal Hospital is looking for a Client Service Representative (CSR) to join our team! Located in Spring Creek Business Park in Zion Crossroads, VA, CRAH is a state-of-the-art, full-service small animal hospital serving cats and dogs. We provide wellness care, dentistry, surgery, dermatology, ophthalmology, laser therapy, diagnostics, and nutritional support — all with a strong commitment to Fear Free Certified medicine. We work hard to ensure every patient's visit is as low-stress and positive as possible. What You'll Do As a CSR, you are the first and last impression of our hospital. You set the tone for the client experience and keep the front of house running smoothly.

Your responsibilities include:

Welcoming clients and patients with professionalism and warmth Managing a busy multi-line phone system Scheduling appointments accurately and efficiently Responding to emails and client questions Processing invoices and payments with attention to detail Coordinating communication between reception, technicians, and doctors Maintaining an organized and professional reception area This is a dedicated client service position. It is not a crossover role with veterinary assisting. Our CSRs focus on delivering an excellent client experience and ensuring smooth front-desk operations. What We're Looking For 2 years of CSR experience (veterinary experience strongly preferred) Strong computer skills and comfort learning practice management software Clear, confident communication skills Ability to multitask and prioritize in a busy clinical environment Dependable, team-oriented, and proactive We value collaboration, communication, and work-life balance. Our team works hard, supports one another, and takes pride in a job well done! Schedule Four 10-hour shifts (4x10 schedule) Monday-Friday Hospital hours: 7:00 AM - 6:30 PM Benefits 401(k) with employer matching Medical, Dental, and Vision insurance 80 hours of PTO, 40 hours of sick time, and paid holidays Employee discounts on veterinary services from 20-50% Employee Assistance Program offering counseling services $50 off an ACAC gym membership supporting physical wellness If you're an experienced CSR who enjoys a supportive team environment and a fast-paced fulfilling career, we encourage you to apply! Learn more about our hospital and team at: www.xroadsanimalhospital.com

Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance

Experience:

Phone triage: 1 year (Required)

Veterinary:

1 year (Preferred) Customer service: 2 years (Required)

Work Location:

In person