Junior Service Advisor

Summary:

As one of Vermont's largest Honda dealerships, 802 Honda is seeking a Junior Service Advisor to join our service team. In this role, you will support the Service Department by managing customer communication, scheduling, used car and Get Ready intake, and administrative tasks, allowing Service Advisors to focus on customer care and sales while maintaining high standards for quality and customer satisfaction. This is an hourly position with bonus potential, offering annual earnings between $ 43,680-$50,000 based on experience and performance. The schedule for this position is Monday through Friday, 8:00 AM-5:00 PM, and reports directly to the Service Manager.

Benefits:

Medical (Single coverage paid 100% by the company) HRA (Our company pays half of your medical deductible up front!) Dental (Single coverage paid 100% by the company) Vision Paid Time Off (3 weeks starting)

Paid Training Employee Discounts Responsibilities:

Greet and check in guests; assist with pre-repair orders Answer incoming calls, return voicemails promptly, and communicate with guests regarding appointments and follow-ups Schedule, confirm, and reschedule service appointments as needed Write up used vehicles and Get Ready units; create and manage recon slips Coordinate rental and loaner vehicle needs Maintain accurate data within the dealership's computerized software systems (Xtime and DMS) Support a high level of customer satisfaction within the Honda Interactive Network system Assist Service Advisors with administrative and operational tasks Perform other duties as assigned Other duties as assigned

Qualifications & Core Competencies:

Prior automotive or customer service experience preferred Ability to efficiently navigate multiple computer and software systems Strong communication, organization, and time-management skills Professional appearance, customer-focused approach to guest interactions Demonstrates accountability, initiative, and follow-through Ability to read, comprehend, and follow instructions and information Valid driver's license with an acceptable driving record If you're ready to drive your career forward with a company that values its employees and supports the community, apply today to join the 802 Cars family!

Pay:

$43,680.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person