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Against The Grain Gourmet

FSQA Customer Service Rep

Pay: $28–$30/hr

Posted: 6 weeks ago

Location: Brattleboro, VT (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/25/2026

Career Insights for Customer Service Representative (General)

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Based on Vermont data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,991 / year median in Vermont

-16% projected decline

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Job Description

JOB TITLE

FSQA Customer Service Rep

LOCATION

Brattleboro, VT We're looking for a friendly, solution-oriented Customer Service Representative to join our Food Safety & Quality Assurance team. This person will be the voice of our brand—helping customers with questions, resolving issues, and ensuring every interaction leaves a positive impression. You'll handle day-to-day communication via email, phone, and chat, working closely with Operations, Sales, and Marketing to deliver an exceptional customer experience.

WHAT YOU'LL DO

Respond to customer inquiries promptly via email, phone, and live chat. Resolve product or order issues with empathy, accuracy, and professionalism. Track, document, and follow up on customer interactions in our CRM system. Communicate recurring feedback or issues to internal teams for continuous improvement. Assist in updating FAQs, return policies, and help-center documentation. Support promotional campaigns, coupon redemptions, and product inquiries during high-volume periods. Maintain brand voice and tone in all customer interactions. Qualifications 1-3 years of experience in customer service, preferably in consumer goods or e-commerce. Excellent written and verbal communication skills. Strong problem-solving ability and attention to detail. Comfort working in fast-paced environments with shifting priorities. Familiarity with CRM or help desk software (e.g., Zendesk, Gorgias, Freshdesk, or Salesforce). Passion for creating outstanding customer experiences. Against The Grain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Part-time Pay:

$28.00 - $30.00 per hour

Benefits:

Employee assistance program

Work Location:

In person