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Red Barn Media Group

Client Growth Specialist

Career Insights for Customer Service Representative (General)

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Based on Vermont data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,991 / year median in Vermont

-16% projected decline

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Job Description

Help Home Service Businesses Grow At Red Barn Media Group, we help HVAC, plumbing, electrical, roofing, and other home service companies generate more leads, grow their businesses, and build stronger brands through exceptional digital marketing. We're looking for an account management professional who thrives on building relationships, solving problems, and delivering an outstanding client experience. You'll become the trusted advisor for a portfolio of contractors, helping them understand their marketing performance, identify opportunities, and coordinate the work of our internal team. If you're proactive, organized, curious, and genuinely enjoy helping businesses succeed, we'd love to meet you. About Red Barn Media Group Red Barn Media Group is one of North America's fastest-growing digital marketing agencies dedicated exclusively to the home services industry. We partner with hundreds of contractors across the United States and Canada, delivering websites, SEO, paid advertising, Google Business Profile optimization, social media, reputation management, and marketing strategy.
Our mission is simple:
help great contractors grow. What You'll Do As an Client Growth Specialist (account management), you'll serve as the primary point of contact for your assigned clients.
Responsibilities include:
Build trusted, long-term relationships with clients. Lead recurring strategy and performance meetings. Translate marketing performance into clear business recommendations. Coordinate projects with our SEO, design, development, advertising, and content teams. Ensure deliverables stay on schedule and exceed client expectations. Identify opportunities for clients to improve lead generation and online visibility. Manage client communications professionally and proactively. Monitor account health and address issues before they become problems. Advocate for clients internally while supporting company processes and standards. Maintain accurate notes, tasks, and follow-up within our CRM and project management systems. What We're Looking For The ideal candidate has: 3+ years of experience in account management, client success, or customer relationship management. Experience working within a digital marketing agency or similar client-service environment preferred. Strong understanding of digital marketing fundamentals including SEO, Google Ads, websites, Google Business Profile, analytics, and social media. Exceptional communication and presentation skills. Strong organizational and time management abilities. Confidence leading client meetings and managing multiple priorities simultaneously. Ability to simplify complex marketing concepts into actionable business advice. Experience using CRM and project management software. High attention to detail and a genuine desire to help clients succeed. Benefits We believe great people deserve great benefits. Competitive salary Strong commission program Fully paid Medical, Dental, Vision, and Life Insurance 401(k) with company match Paid Time Off Paid Sick & Personal Time 7 Summer Fridays Paid holiday shutdown between
Christmas and New Year's Pay:
$60,000.00 - $65,000.00 per year
Benefits:
401(k) 4% Match Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance
Work Location:
In person