Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in East Dorset, Vermont. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by managing inquiries, resolving issues, and maintaining seamless communication. This role is ideal for someone with a strong background in customer service and a passion for delivering excellent support.

Responsibilities:

• Respond to inbound customer inquiries via phone and email, delivering prompt and accurate assistance.
• Manage and process customer orders efficiently, ensuring accuracy and attention to detail.
• Address and resolve customer concerns, complaints, and issues to ensure satisfaction.
• Handle both inbound and outbound calls to provide necessary support and follow-ups.
• Maintain clear and detail-oriented email communication with customers, addressing their needs effectively.
• Collaborate with team members to improve processes and enhance overall customer experience.
• Document customer interactions and maintain organized records for future reference.
• Stay updated on company products, services, and policies to provide accurate information to clients.
• Identify opportunities to upsell or recommend additional services that meet customer needs.