Customer Service Representative

We are looking for a Customer Service Representative to join a team in St. Albans, West Virginia, in a Long-term Contract position. This role focuses on delivering a dependable customer experience by managing orders accurately, responding to inquiries with urgency, and coordinating with internal partners to keep business moving smoothly. The ideal candidate is organized, service-minded, and comfortable handling multiple priorities in a fast-paced environment while maintaining clear communication with customers and colleagues.

Responsibilities:

• Manage customer orders from initial entry through completion, ensuring timely handling and accurate records throughout the process.
• Review order details carefully, including billing, shipping, pricing, quantities, and purchase order information, to confirm accuracy before fulfillment.
• Record customer-specific instructions, product updates, delivery preferences, pricing changes, and other account details in the appropriate systems.
• Partner with sales and cross-functional teams to support customer needs, resolve order-related issues, and help maintain smooth service operations.
• Communicate with customers and internal stakeholders regarding order status, changes, questions, and service concerns in a clear and timely manner.
• Support shared team workflows related to order intake and data entry, including assisting coworkers as volume and priorities shift.
• Investigate customer concerns and complaints, document findings, and work toward prompt, practical resolution.
• Process product returns according to established procedures and ensure all related documentation is completed accurately.
• Follow company policies, safety expectations, quality standards, and regulatory requirements in all daily customer service activities.