Customer Service Representative

Customer Service Representative•

Swanton, VT Pay:

$18.00•$30.75 (based on experience)

Schedule:

Monday•Friday, 8:30 AM•5:00 PM About the Role We're looking for a friendly, dependable Customer Service Representative to join our team in Swanton! If you enjoy helping people, staying organized, and working in a team environment, this could be a great fit for you. What You'll Do Work directly with customers and our production team to make sure orders are accurate and on time Answer questions about orders, pricing, and products Enter and update information in our system with a high level of accuracy Learn how to identify and set up part numbers (both stock and custom items) Help customers with product details, quotes, and placing orders Handle customer requests and follow up as needed Approve and process returns Keep track of credits and account adjustments Pitch in with general office tasks like scanning, faxing, and copying What We're Looking For Someone who pays attention to the details and stays organized Strong communication skills and a customer-first attitude Comfortable using computers and entering data Willingness to learn about our products and how parts are configured Interest in learning how to read blueprints (we'll help you!) Ability to juggle multiple tasks in a busy environment • High school education required or an equivalent of education and experience from which comparable knowledge and abilities can be acquired Experience/Skills and/or years of specific experience: • Ability to read, write and perform basic math