A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Position Overview Customer Service Representative -
Automotive Shop Equipment & Car Lifts Location:
Arlington WA.
Schedule:
Full-time, 40 hours/week
Compensation:
$22.50-$30 per hour, depending on experience
Benefits:
Health insurance, paid time off About Us We are a fast-growing supplier of automotive car lifts and auto shop equipment, serving auto repair shops, tire shops, and mechanics. Our company is experiencing outstanding growth of approximately 25% per year, and we're looking for a customer service specialist, preferably with mechanical knowledge or an auto shop background, desiring a long-term career opportunity, not just a job, a customer service specialist, preferably with mechanical knowledge or auto shop background desiring a long-term career opportunity, not just a job. Position Overview The Customer Service Representative will be the first point of contact for customers requesting warranty service, handling freight claims, returns, ordering and shipping parts, maintaining records, and scheduling service calls. You will handle inbound calls, emails, and online inquiries, while offering excellent customer service. This is a great role for someone with customer service and sales experience with an interest or background in auto repair, tire shops, or mechanical work. Key Responsibilities Answer and respond promptly to customer inquiries via phone, email, and online channels Understand customer needs and recommend appropriate solutions. Follow up on warranty issues. Use our CRM system to log interactions and manage customer concerns effectively. Collaborate with team members in sales, operations, and shipping. Follow established procedures, processes, and company policies. Required Qualifications 1-3 years of customer service 1-3 years of sales experience (inside sales or related role preferred) Excellent verbal and written communication skills Strong computer skills and CRM proficiency Ability to follow directions and established processes Ability to work well with others in a team environment Solid negotiation and closing skills Preferred Experience Background or experience in: Customer service/sales Auto repair Tire shop operations Mechanical/automotive environment Comfort discussing technical equipment, specifications, and shop needs English / Spanish sspeaking a plus What We Offer Competitive salary: $24-$30 per hour, based on experience Stable 40-hour work week Health insurance Paid time off Opportunity to grow with a company experiencing 25% annual growth Supportive team environment where your contribution is valued Long-term career path in a growing industry How to Apply Please submit your resume and a brief cover letter explaining your sales experience and any industry sales, automotive, mechanic, or tire shop background you may have.
Job Types:
Full-time, Contract Pay:
$24.00 - $30.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance
