Skills Inc., one of Washington State s largest aerospace suppliers, offers world-class, competitively priced products and services that exceed customers rigorous standards and expectations for excellence. We are a fully integrated, self-funded nonprofit organization with a social mission to train, employ, and serve persons with disabilities and our community.

JOB SUMMARY

As part of our recent growth, we are seeking a Customer Service professional to join our team. The ideal candidate will provide support to external customers, working with shop employees, supervisors, and managers to ensure customer satisfaction and resolution of customer concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicates with customers by phone or in person. Solicits sales of new or additional services. First person contact for customers questions concerning billing or service rendered. Refers complaints or concerns to designated departments for investigation. Reviews incoming P.O.S to assure pricing is correct for ecology, expedite, and per part price. Follow prescribed work rules and standard safety regulations at all times. Read and understand individual component drawings and complex assembly drawings. Follow continuous improvement to ensure highest quality, lowest costs, and on-time delivery. Maintains an efficient and high-quality work performance. Assists and trains others as needed.

PREFERRED QUALIFICATIONS

Five (5) years of Aerospace Manufacturing experience. Proficiency with Microsoft Office. Excellent interpersonal and communication skills, team-oriented, and ability to deal with a wide variety of personalities and communication styles. Ability to define problems, collect data, establish facts, and draw valid conclusions. Experience working in a team environment and have a comprehensive knowledge of the manufacturing aerospace industry. Experience using an ERP system (Visual strongly preferred). Ability to read and interpret Aerospace blue print documents. Knowledge or experience working in an inclusive work environment, particularly those persons with disabilities. Excellent attention to detail.

LANGUAGE SKILLS

Ability to read, write, and communicate in English through verbal communication, American Sign Language, or adaptive technology

CONFIDENTIALITY

This position may require access to sensitive information, which must be handled with the utmost discretion. This means that information and/or documentation related to employees, suppliers, customers, business practices, and all other related information remains confidential.

PREFERRED EDUCATION/EXPERIENCE

High school Diploma/GED

ITAR - US PERSON STATUS

Due to Skills Inc. s participation in the defense industry, International Traffic in Arms Regulations (ITAR) apply. These rules require that only U.S. persons, as defined by law, can access, view, or share sensitive information or materials related to defense and military technologies. A U.S. person is a U.S. citizen, a lawful permanent resident, or someone admitted as a refugee or asylee.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment described here are typical for this job. Employees must be able to meet these requirements to perform the essential duties. Reasonable accommodations may be provided to help individuals with disabilities perform these duties. Constant reaching and fine manipulation while keyboarding, handling paperwork, or using phone. Constant sitting at a workstation. Frequent exposure to indoor manufacturing environment. Frequent standing and walking. Occasional lifting and/or moving up to 25 pounds. Occasional use of personal protective equipment (PPE).

Definitions:

Constant (5-8 hrs. /shift) Frequent (2-5 hrs. /shift) Occasional (Up to 2 hrs. /shift)

SHIFT ASSIGNMENT

1st Shift; Monday-Friday 7am-3:30pm

TOTAL REWARDS SUMMARY

At Skills Inc., our most important partnership is the one we share with our employees. We are dedicated to supporting the health and well-being of our employees and their dependents. That is why we offer a comprehensive and valuable benefits package, which includes medical, dental, and vision insurance, life and AD&D insurance, paid time off, and a 401(k) savings plan for eligible employees.

SALARY DESCRIPTION

Please note that the salary information shown below is a general guideline only. Salaries are based on candidate experience and qualifications, as well as market and business considerations. Skills Inc. is a self-supporting social enterprise organized as a 501(c)(3) nonprofit. We have three lines of business: Aerospace Manufacturing, Aerospace Finishing, and Business Solutions, which operate in 2 locations. Skills Inc. employs over 250 people, and our social mission is to train, employ, and serve persons with disabilities. We accomplish our mission in three ways: direct hire, vocational programs and services, and serving as a resource to the community.

Salary Range:

$18.00-$33.00 BENEFITS SUMMARY Paid Vacation

• Paid Sick 401(k) with a percentage company-match contribution
• Paid holidays
• - prorated based on shift Medical, dental, vision, and life insurance
• Employee Assistance Plan EEO and

ADA STATEMENT

Skills Inc. is committed to cultivating a culture of diversity, equity, and inclusion. We invite employees, participants in our services, vendors, and customers to bring their authentic selves to every interaction. We strive to represent the communities in which we serve. We aspire to see and value people across the spectrums of age, ability, gender, race, sexual orientation, perspectives, and other visible and invisible differences. Skills Inc. embraces equitable practices at the center of our daily work and believes our organization is stronger for it. Skills Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. New responsibilities, activities, and duties may be modified or added at any time by a member of the management team. For questions regarding the aforementioned information, please contact the Human Resources Department at HRGroup@skillsinc.com . 1st Shift; Monday-Friday 7am-3:30pm