Customer Service/Dispatcher

Customer Service/Dispatcher Confidential Bellevue, WA 98005 $20

• $23 an hour
• Full-time $20
• $23 an hour
• Full-time Full job description We are a small, family run Lock and safe company established in 1966.

We are looking to hire a dedicated individual at our office that will strive to uphold a highly client focused level of customer service. Job is full time on site 8:30am-5pm.

Customer Service/Dispatch Coordinator:

Pay :

$20.00

• $23.

00 per hour

Job Description :

As a Customer Service/Dispatch Coordinator, you play a vital role in supporting our daily operations. You are the first impression via phone or email to our clients.

Responsibilities :

In this role you will share duties within our office that support several areas of our company. Our current team will help train you through direct, hands-on experience about many aspects of the locksmith industry. As a Dispatcher/Customer service coordinator you will: Answer a multi-line phone and emails in a timely manner. Assist customers with inquiries and service requests and redirect to other departments if needed. Determine scheduling and field tech assignments as you become familiar with the industry. STRONG knowledge of the eastside is a must. Work with other team members that also provide scheduling. Research parts and create quotes for clients. Daily data entry and clerical activities. Perform specialized projects and assignments as needed.

Requirements :

Dependability is a MUST. As a small business, all team members are vital. Strong phone etiquette and writing/communication skills. The ability to multi-task and prioritize meeting deadlines. The ability to work smart in a sometimes-busy environment. Familiarity with POS systems is a plus but not required. Counterpoint system knowledge is also a plus. Familiarity with Microsoft Word and Publisher is helpful but not required. If you are passionate about providing excellent customer service and want to be part of a family-run business environment, we invite you to apply today. Note that we will conduct a background check after we have determined you are someone we are interested in having as part of our team. If you pass the background check and we offer you the opportunity to be part of our team, initially you will be hired on a 90-day trial basis. Continued employment will also include random updated background checks as well as possible drug testing. Note that we participate in E-Verify.

Job Type:

Full-time Pay:

$20.00

• $23.

00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off 401(k) & 401(k) matching

Shift:

M-F Hours — 8:30am-5:00pm

• Position is onsite and not eligible for remote work.

Work Location:

In person

Job Type:

Full-time Pay:

$20.00

• $23.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person