A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Burien, WA Job Details Full-time $21 - $25 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Customer records maintenance Spanish Customer relationship building Email customer support Phone communication Service scheduling Lead Conversion Meeting scheduling Managing clients in a customer support role Client database systems Customer engagement New customer acquisition Phone canvassing Sales management systems proficiency Initial Contact (sales skills) Lead Tracking Telephone systems Multi-line phone systems Customer information system software Sending lead generation communications Customer interaction during outreach Communication skills Dealership experience Sales follow-up Entry level Client interaction via phone calls Customer data entry Full Job Description Are you a customer-focused communicator with a knack for building rapport over the phone? Join our growing team in Burien as a Sales BDC (Business Development Center) Agent. You will be the voice of our sales department, helping clients achieve their purchase goals or keep their vehicles safe and reliable! The Opportunity We are looking for a highly motivated, articulate, and resilient Automotive BDC Agent to join our growing team. You will be an integral point of contact for our customers, handling outbound communications across phone, text, and email. Your primary mission is to build rapport, answer customer inquiries, and schedule high-quality appointments for our sales department. What You'll Do (Responsibilities)
Manage Customer Leads:
Achieve customer engagement with sales leads and maintain customer service with existing sales database
Schedule Appointments:
Book sales appointments while matching customer needs with salesperson availability
Proactive Outreach:
Make outbound calls to drive customer engagement, book appointments for sales consultants
Update CRM Systems:
Accurately log customer interactions, vehicle details, and notes into our dealership software
Deliver Elite Customer Service:
Address customer questions with empathy, professionalism, and a positive attitude What We're Looking For (Qualifications) Strong verbal and written communication skills with a friendly, confident phone demeanor Tech-savvy with the ability to multitask across various software platforms and multi-line phone systems Previous experience in automotive dealerships, call centers, or customer service is a massive plus Highly organized, self-motivated, and capable of thriving in a fast-paced environment Spanish speaker an extreme asset
Why You'll Love Working With Us Competitive Compensation:
Excellent base hourly rate plus performance-driven bonuses
Comprehensive Benefits:
401(K), 401(K) matching, Health insurance,
Dental Insurance, Life Insurance, Vision Insurance, PTO Future Growth:
Incredible opportunities for career advancement within our growing dealership network. Ready to shift your career into high gear? Apply Today to join our service team!
