Overview Leafbound Printing (DBA Gorham Printing) is seeking a creative, organized, and collaborative Client Relations & Design Specialist to join our front-office team. This is a strictly front-end, customer-facing role designed for a team player who excels at client communication, file coordination, visual graphic design, and a positive can-do attitude. In this role, you will work alongside our existing team to support our authors and commercial clients, helping them take their print-ready files and turn them into beautiful physical books. You will guide clients through the standard print process, answer account questions, and use your design skills to help format and create stunning books. Additionally, you will assist the team with routine updates to our internal tools and company website. At our company, we pride ourselves on providing great customer service.

Duties Customer Support:

Partner with the front-office team to handle inbound phone calls and emails, guide clients through file submissions, and discuss print options and project timelines.

Book Cover Design & Layout Support:

Work directly with clients and authors to design, adjust, and format book cover files. Ensure the final product meets customer satisfaction.

Pre-press File Check:

Receive raw client PDF files and perform a quick visual scan strictly to identify glaring layout or print-readiness errors, before sending it off to print.

Internal System Support:

Assist with routine limited data entry and utilize our internal admin tools to keep client orders moving smoothly through our system.

Required Qualifications:

Experience:

2+ years of experience in customer service, account management, retail sales support, or administrative office roles.

Design Software:

Hands-on experience with Adobe Creative Suite (specifically InDesign and Photoshop ) for print layout configurations.

Communication:

Exceptional written and verbal communication skills with an empathetic, client-focused approach.

Teamwork:

A highly collaborative mindset with a desire to work in an open office layout work environment. Preferred "Wish List" Skills (Not Required): Basic, foundational exposure to light web editing or software dashboard management (such as

HTML/CSS

basics, WordPress tweaks, or simple software navigation) to help make minor updates to our internal tools and website.

Pay:

$19.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Paid training Retirement plan Vision insurance Application Question(s): Are you able to work with various genres of writing styles without judgement?

Language:

English (Required) Ability to

Commute:

Centralia, WA 98531 (Required)

Work Location:

In person