About the

Position Job Type:

Full-Time Schedule:

Monday-Friday | Full-Time | 8-

Hour Shift Lunch:

30-minute unpaid lunch break

Work Location:

In Person We are seeking a friendly and detail-oriented Customer Service Representative to join our team in a comfortable office environment. This role involves providing excellent customer service, assisting with office operations, handling cash/taking payments and learning our glass estimating and quoting software. Comprehensive training is provided during the first 90 days. We are a family-oriented company that values our employees and offers opportunities for growth and advancement. Regular pay increases are based on job performance. Paid vacation benefits begin after one year of employment. If you enjoy working with people, staying organized, and being part of a supportive team, we'd love to hear from you! Responsibilities Organize office operations and assist team members to ensure efficient workflows. Greet visitors and clients at the front desk with professionalism and warmth, ensuring a positive first impression. Sort and distribute communications in a timely manner. Create, update, and maintain accurate quotes and work orders. Schedule appointments and coordinate calendars. Perform receptionist and front-office duties. Provide outstanding customer service both in person, in email/text, and over the phone. Manage multi-line phone systems efficiently, directing calls accurately and courteously. Data entry and maintaining organized filing systems, both electronic and paper-based, to ensure easy retrieval of documents. Handle payments and process transactions using a POS system. This position involves regularly moving between the front office and shop area. You must be comfortable walking throughout the shop and handling vehicle keys and paperwork. Qualifications Strong attention to detail Organizational skills Ability to work effectively as part of a team Excellent verbal and written communication skills Professional and friendly phone etiquette Strong time management Ability to prioritize many tasks Problem-solving abilities Working knowledge of standard office equipment and procedures Experience handling cash and processing payments (preferred) Previous clerical or office experience (preferred) Benefits Health insurance (Optional) Paid vacation after one year of employment On-the-job training Performance-based pay increases Supportive, family-oriented work environment Opportunities for professional growth and advancement

Job Type:

Full-time Pay:

$17.25 - $18.00 per hour

Benefits:

Health insurance

Shift:

8 hour shift Day shift Ability to

Commute:

Chehalis, WA 98532 (Preferred)

Work Location:

In person