Overview We are a privately owned Veterinary clinic in beautiful Edmonds looking for some amazing people to add to our team! We are a small general practice for cats & dogs, one doctor per day, but generally busy. We have 3 clinic kitties that provide in house stress relief whenever needed! We are seeking a Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring that the clinic runs smoothly. The ideal candidate will possess strong communication skills, the ability to multitask with professionalism, and be detail oriented. As a Customer Service Representative, you will be the first point of contact for our clients, helping to navigate their pets care, and enhance their overall experience. We pride ourselves on providing high-quality medicine while building lasting relationships with our clients and creating a supportive, team-oriented workplace. We look for reliable people, since our team is small, that are interested in a long term employment. If desired, this position could include cross training to provide coverage to veterinary assistant shifts as well. To learn more about us and meet our team, please visit our website at www.edmondsvet.com Duties Greet clients and their pets with warmth and professionalism Respond promptly to customer inquiries via phone, email, chat, and in person, ensuring a high level of service. Anticipate customer needs and provide appropriate solutions or escalate issues as necessary. Maintain accurate records of customer interactions and transactions through data entry. Provide information about products and services, assisting customers with their purchases. Utilize effective phone etiquette to create a positive impression during each interaction. Collaborate with team members to improve processes and enhance client services. Support office operations by performing administrative tasks. Some general cleaning and organization of front lobby and exam rooms as needed.

Requirements:

A minimum of 1 year previous customer service & veterinary hospital experience is required. Experience with Cornerstone & Scratch Pay is a plus. Excellent communication skills, both verbal and written, with the ability to convey information clearly. Dependable & a positive attitude. Strong analytical skills to assess customer needs and provide effective solutions. Bilingual abilities are a plus, enhancing communication with diverse clientele. Proficient in data entry with attention to detail for maintaining accurate records. Familiarity with client services principles and practices. Ability to work effectively in a fast-paced office setting while managing multiple tasks. Strong typing skills for efficient documentation during customer interactions. Ability to stay calm and collected in emergency or stressful situations. If you're looking for a workplace where your contributions matter, your teammates support one another, and you can make a difference for pets and the people who love them, we'd love to meet you! To apply, please submit your resume and a brief cover letter introducing yourself and sharing why you're interested in this position, along with any experience or qualities that make you a great fit for our team. Resumes & cover letters can also be emailed to edmondsvethospital@gmail.com

Pay:

$18.00 - $24.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off

Work Location:

In person