Job description: Client Service Representative - Join Our Employee-Centered Practice! Are you passionate about animals and looking for a supportive, team-oriented workplace where you matter as much as the patients? At Rainier West Vet, we believe happy staff equals healthier pets. Our employee-centered philosophy drives everything we do, from scheduling and training to team communication and work-life balance.

About Us:

We are a client-focused veterinary clinic dedicated to providing compassionate care to our patients and fostering a positive, respectful culture for our team. Our leadership prioritizes staff well-being, personal growth, and professional development. We're not just a clinic, we're a community. What You'll Do as a

Client Service Representative:

Provide warm, welcoming, and professional customer service to clients in person, over the phone, and via email. Schedule appointments, manage the daily calendar, and coordinate patient check-ins and check-outs. Assist clients with questions about services, medications, preventive care, and hospital policies. Accurately enter client and patient information into the medical record system. Process payments, invoices, estimates, and financial transactions with accuracy and transparency. Communicate clearly with the veterinary team to support smooth patient flow and timely care. Handle multi-line phone calls, triage client concerns, and route messages appropriately. Maintain a clean, organized, and welcoming lobby/reception area. Support clients during stressful or emotional situations with compassion and professionalism. Follow hospital protocols to ensure safety, confidentiality, and high-quality client service.

What We're Looking For:

Previous experience in a veterinary setting is preferred but not required A genuine love for animals and compassion for their humans Strong communication and teamwork skills Ability to stay organized and calm in a fast-paced environment A desire to learn, grow, and be part of something meaningful

What We Offer:

Four 10 hour shifts, no weekend hours Ongoing training and staff/doctor support Supportive management that values your input and well-being Opportunities for growth within the clinic "The leadership here really listens. I feel like I'm part of something bigger, and I go home every day knowing I made a difference." - CD Ready to be part of a team where you're valued and appreciated? Send your resume and a short note about why you're a great fit. We can't wait to meet you and your passion for animal care!

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Uniform allowance Vision insurance

Work Location:

In person