Customer Service Representative

ACCRA-FAB INC

• 3.1 Liberty Lake, WA Job Details Full-time $23
• $27 an hour 8 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Referral program Qualifications Customer communication Teamwork Microsoft Excel Engineering Basic math Manufacturing facility experience Full Job Description Customer Service Representative Onsite |
• Precision Sheet Metal Fabrication, Machining, Welding, Finishing, Assembly |
• Customers Come First Who We Are At Accra-Fab, we don't just manufacture precision products — we build trusted partnerships.

Our customers know they can count on us because we believe in doing things right the first time, every time. We're a tenacious, collaborative, and innovative team that celebrates wins (big and small), learns from mistakes, and never stops improving. If you're ready to be part of a company that values integrity, accountability, and customer success above all else, this is the place for you. The Role We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. In this role, you'll be the vital link between our customers and our internal teams. You'll handle everything from processing orders and quotes to providing technical support and ensuring projects run smoothly from start to finish. Your mission? Deliver an exceptional customer experience, every time. What You'll Do Own the Order Process

• Receive, process, and manage customer purchase orders with accuracy and speed. Deliver Accurate Quotes
• Prepare customer communications and coordinate quotes, ensuring details are complete and deadlines are met. Be the Communication Hub
• Serve as the bridge between customers, engineering, estimating, and production using communication that is clear, concise and complete. Solve Problems, Build Trust
• Identify problems, address questions, resolve concerns, and strengthen long-term relationships with customers. Manage Projects Effectively
• Ensure problems are solved, objectives are achieved and deadlines are met. Develop and Maintain Deep Customer Relationships
• Learn the customer's business, their needs and how we can add value by staying "plugged in" to ensure exceptional customer satisfaction.

What You Bring Bachelor's degree in Business, Engineering, or related field — or equivalent manufacturing experience. Ability to read and interpret technical drawings and specifications. Strong math skills. Proficiency with Microsoft Office, ERP/MRP; strong MS Excel and database programs a plus. Customer service experience in manufacturing preferred — bonus points for a background in precision sheet metal fabrication, machining or similar. Project Management experience is a plus! Why You'll Love Working Here A culture that celebrates teamwork, growth, and innovation. The chance to directly impact customer success and company improvement. A supportive environment that values both professional excellence and continuous learning. Join Us If you're ready to bring your skills, energy, and customer-first mindset to a team that's shaping the future of precision manufacturing, we'd love to hear from you.

Job Type:

Full-time Pay:

$23.00

• $27.

00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person