Job Title:

HVAC Dispatcher Position Summary The HVAC Dispatcher is responsible for efficiently coordinating and assigning service calls and installation appointments to technicians, ensuring optimal routing, customer satisfaction, and labor utilization. This role serves as the communication hub between customers, field technicians, and the internal office team to ensure smooth operations, timely service delivery, and accurate documentation. Key Responsibilities Answer inbound service calls and route them to appropriate technicians based on skillset, availability, and location Dispatch and communicate job details, customer notes, and safety requirements to field technicians Monitor technician schedules in real-time and make adjustments for emergencies, cancellations, and priority calls Maintain daily board and schedule integrity to maximize billable hours and minimize drive time Create, update, and close work orders in the company service software Follow up with customers proactively regarding appointments, delays, and parts availability Track job status, parts needed, and return trips to prevent revenue leakage and repeat callbacks Document all communications, changes, and work progress for accurate job costing and reporting Work with Service Manager to balance emergency demand, maintenance agreements, and warranty calls Ensure maintenance agreements are scheduled within required windows Communicate professionally with customers to confirm appointments, answer questions, and provide updates Required Skills & Qualifications 1+ year experience in dispatching, scheduling, or call coordination (HVAC or trades preferred) Strong verbal communication and phone etiquette Ability to multi-task in a fast-paced, interruption-heavy environment Excellent organizational and problem-solving skills Customer-service mindset with calm, clear communication style Understanding of basic HVAC terminology and service workflow (preferred but not required) Performance Expectations & KPIs Same-day scheduling efficiency Technician utilization / billable hour percentage Drive time reduction / optimized routing Call booking conversion rate Callback/revisit prevention through proper documentation Customer satisfaction / repeat contact reduction Work Environment & Schedule Office-based dispatch desk position

Job Type:

Full-time Pay:

$22.49 - $27.09 per hour

Benefits:

401(k) Health insurance Paid time off Ability to

Commute:

Mount Vernon, WA 98273 (Required) Ability to

Relocate:

Mount Vernon, WA 98273: Relocate before starting work (Required)

Work Location:

In person