Looking for a highly motivated, detail-oriented Customer Service Representative

Join our top-notch team at All Weather Heating, Air Conditioning & Refrigeration, LLC. All Weather is family-owned business nestled in the beautiful Snoqualmie Valley. You will play a crucial role in providing the highest level of customer service with honesty and integrity while building lasting relationships with our clients. We have an A+ rating from the Better Business Bureau (BBB), and our team was honored to receive the BBB's Torch Award for Ethics which was only given to three of the 500,000+ businesses in Washington state.

Job Description:

We are looking for a highly motivated, detail-oriented Customer Service Representative to join our growing team. As the first point of contact, you will use your stellar communication skills to represent All Weather by assisting clients with inquiries and appointment scheduling. Your interpersonal skills will enable you to effectively support our field technicians and collaborate with your teammates. This is a dynamic, data-driven position where your performance directly contributes to the success of the business and will be recognized accordingly.

Responsibilities:

• Answer inbound calls with professionalism and a customer-focused mindset.
• Identify and resolve customer concerns.
• Set up new customer profiles and ensure that client information remains accurate and up to date.
• Schedule sales and service appointments for the field team and follow up with appointment confirmations.
• Maintain detailed records of client interactions including service requests and feedback.
• Collaborate with team members to escalate and resolve complex customer issues.
• Work with vendors to obtain materials and information.
• Proactively seek opportunities to improve both customer experience and customer satisfaction.
• Multi-task efficiently between phone calls, data entry, and other assigned tasks.
• Contribute to a positive team environment.

Qualifications:

• Exceptional customer service skills, displaying empathy, patience, and a positive attitude.
• Strong communication and interpersonal skills.
• Organized with a keen attention to detail.
• Excellent problem-solving and conflict-resolution abilities.
• Self-motivated to work independently and collaboratively with a team.
• Willingness to ask questions and step out of your comfort zone.
• Proficiency in using Microsoft Word, Excel, and Outlook; experience using Microsoft Teams and SharePoint is a plus.

Benefits:

• Health, dental, and vision insurance
• Retirement contribution options
• Paid time off and paid holidays
• Company sponsored trip

To Apply:

Please submit your resume and cover letter through the Careers page of our website at https://allwhvacr.com/careers/.

Job Type:

Full-time Pay:

$21.00 - $35.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

8 hour shift Day shift

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

North Bend, WA 98045 (Required) Ability to

Relocate:

North Bend, WA 98045: Relocate before starting work (Preferred)

Work Location:

In person