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Jack's Country Store, Inc

Full Time, 40 Hours Per Week Hardware Clerk/Customer Service/Freight

Career Insights for Customer Service Representative (General)

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Based on Washington data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,117 / year median in Washington

-9% projected decline

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Job Description

Jack's Country Store is currently hiring a Full Time Hardware Clerk. Position is 40 hours per week, 2 consecutive mid-week days off. Varied shift hours. Starting wage is $17.25 per hour, with a $1.00 premium for weekends and evening shifts. Health Insurance assistance after 90 days of $450 per month. Employee perks also available! Requires frequent lifting of 20-40 pounds, with infrequent lifting of 50-80 pounds. Must be able to drive forklift (certificate and training provided), as well as safely operate machinery. Basic working knowledge of electrical, plumbing, and household fix-it projects a must! Stocking and housekeeping are part of the daily routine. Must be able to follow project and task lists, work independently as well as be a team player.
Job Purpose:
Duties:
  • Welcomes customers by greeting them; offering them assistance.
  • Directs customers by escorting them to racks and counters; suggesting items.
  • Advises customers by providing information on products.
  • Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Documents sale by creating or updating customer profile records.
  • Contributes to team effort by accomplishing related results as needed.
  • Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.
  • Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.
  • Maintains parts inventory by verifying supplies; placing orders when order-points are reached.
  • Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.
  • Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
  • Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
  • Updates job knowledge by participating in educational opportunities; reading about new products.
Jack's Country Store is a drug free workplace. All applicants must pass employment drug screening (including THC) upon hiring as well as random testing. Applicants must also pass comprensive criminal background check.
Benefit Conditions:
Waiting period may apply Only full-time employees eligible
COVID-19
Precaution(s): Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used: Email Phone In person
This Job Is:
A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a high school diploma/GED A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma
Work Remotely No Job Type:
Full-time Pay:
$17.25 - $19.25 per hour
Benefits:
Employee discount Health insurance Paid time off
Shift:
8 hour shift
Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required)
Work Location:
In person