Customer Service Representative

Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be a primary point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. This position requires strong phone etiquette, proficiency in office tasks, and a commitment to delivering outstanding client services. This position coordinates product order and delivery to internal and external customers and acts as a customer contact regarding pricing, scheduling, and shipping. Position reports to the Customer Service Supervisor.

Duties and Responsibilities:

Responds to inquiries through phone and e-mail with customers about the company's products or services Works as a liaison between production, quality assurance, warehousing, shipping companies and customers on order, pricing and product-related issues Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customers' needs Identify and resolve customer shipment issues and distribution-related concerns. Sets up new customers and brokers in the order management system Update orders for vendor-managed accounts using our customer order management systems, in addition to our internal order management system Performs data entry and coordinates orders for shipping Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members Identifies business and system process improvement opportunities

Qualifications and Skills:

High School Diploma or GED with a minimum of 3 years of customer service experience Excellent, professional phone and communication skills as well as interpersonal, verbal, and written with the goal of influencing outcomes Must be able to build positive, productive relationships with customers and team members Excellent listening, troubleshooting, problem-solving and analytical skills with the ability to resolve conflict effectively Strong organization, time management, and multitasking skills. Self-starter with the ability to work independently Accurate data entry, detail-oriented with strong analytical skills and ability to multitask in a fast-paced environment Ability to complete tasks without exact/detailed instructions, work independently Ability to work with peer groups to ensure that the needs of the sales/customer service are being met, disseminate customer requirements/actions in a timely and accurate manner Recognizes urgency in solving problems, completing critical work and communicating results to appropriate individuals Well organized and able to manage and prioritize multiple projects simultaneously Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!

Pay:

$22.00 - $25.00 per hour.