ROLE MISSION

This is not a transactional retail job. The clients who walk through our door are navigating some of the most tender, and sometimes medically complex, moments of their lives. Your job is to meet them there with warmth, with knowledge, and with the kind of care that makes them feel like they've finally found the right place. This role combines mastectomy fitting and compression fitting into one position. We've found the two go hand in hand, and clients are best served by one fitter who can support both needs rather than being passed between specialists. You'll work alongside a small, close-knit team that genuinely cares about one another and the clients we serve. At our Poulsbo boutique, you'll get to know your clients and remember their stories. That continuity is part of what makes Nurturing Expressions different from everywhere else.

WHO WE ARE LOOKING FOR

You are warm by nature, not as a customer service technique, but as a genuine character trait. You are the person who picks up on what a client actually needs, not just what she says she needs. You listen first, and you never tell a client what she should do based on your own experience. You can hold space for someone who is emotional, in pain, or overwhelmed by a lymphedema diagnosis, and you can guide her to a solution without making her feel rushed or dismissed. You're also operationally sharp. You work accurately, move quickly during peak times, and don't need someone standing over you to know what to do next. You are dependable, adaptable, and you take quality and presentation seriously, right down to how a product is packaged and sent home with a client. This role is a strong fit if you: Have genuine retail, healthcare, or customer service experience and actually enjoyed it Are comfortable navigating sensitive and sometimes complex medical conversations with patience and grace Have a healthcare background (Medical Assistant, CNA, LPN, or similar) or are otherwise very comfortable with clinical settings and medically complex clients. This is a plus, especially for our lymphedema and compression clients, though not required Are available Monday through Friday, with occasional Saturdays as needed, and Poulsbo is geographically right for you Are comfortable working alongside mastectomy patients and clients managing lymphedema, and assisting with those sensitive fittings Enjoy building relationships beyond the boutique, including with physician offices and clinics in the community Want to grow. We invest in people who invest in themselves, including supporting you toward mastectomy fitter certification

RESPONSIBILITIES & EXPECTATIONS

Client Care & Fitting Welcome clients and guide them through mastectomy and compression products and services that will best support them Listen actively to understand what each client actually needs, not what you assume she needs Fit mastectomy forms, bras, and compression garments with professionalism, warmth, and attention to detail Educate clients on insurance coverage, services, and product options in plain, reassuring language Present the full range of options, including non-insurance-covered products, so clients can make an informed choice Ensure every client leaves with a thoughtful, well-presented experience, down to how her products are packaged Outreach & Community Build relationships with physician offices, oncology practices, and clinics in the Kitsap community Drive to local clinics to drop off materials and represent our program Help market our mastectomy and compression services in the community Operations & Administration Work with healthcare providers to obtain required client documents Maintain accurate records in Brightree and supporting systems Answer phone calls and direct inquiries to the appropriate location or team member Assist with store cleanliness and sanitation. The boutique reflects who we are Team & Culture Show up consistently: on time, prepared, and ready to contribute Collaborate with the Poulsbo team and coordinate with HQ as needed Commit to continuous learning. Products, insurance, and clinical knowledge evolve, and so will you

REQUIRED EXPERIENCE & SKILLS

Required:

Retail, healthcare, or customer-facing experience Comfort with technology: Word, Outlook, Google Docs, online faxing, and similar tools Ability to work independently and as part of a team without supervision gaps Dependable attendance and punctuality. Our clients count on us being here Genuine comfort and discretion when assisting clients in sensitive or medically complex fittings Valid driver's license and reliable transportation for local outreach Willingness to adapt. We are a growing organization, and flexibility is part of the culture Preferred (not required): Medical Assistant certification, or other healthcare credential (CNA, LPN, or similar) Experience in DME, mastectomy fitting, compression/lymphedema garments, or women's health retail Familiarity with Brightree or similar healthcare management software Knowledge of insurance billing basics or prior authorization processes Bilingual (English/Spanish), a meaningful plus in our community

Pay:

$22.00 - $26.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): Tell us why you want this job, why you're drawn to working specifically as a mastectomy and compression fitter, and what draws you to serving this population. Our clients are managing mastectomy recovery and lymphedema. Are you comfortable assisting with sensitive, hands-on fittings? What does exceptional client care look like in a sensitive setting? Do you have a healthcare background (Medical Assistant, CNA, LPN, or similar)? If so, please describe it. How many years of retail or healthcare experience do you have, and what kind of environment?

Work Location:

In person