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Power Distributing, Inc.

Customer Service & Warehouse Position

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,117 / year median in Washington

-9% projected decline

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Job Description

Customer Service & Warehouse Position Power Distributing, Inc. Puyallup, WA Job Details Full-time From $28.50 an hour 9 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer communication Microsoft Outlook Interpersonal skills Packing English Windows Time management Full Job Description
POWER DISTRIBUTING, INC.
Fulfillment Center Customer Service & Warehouse Position Available Power Distributing, Inc., distributes diesel fuel injection system components, parts, tools, test equipment and engines, and automotive parts, tools, and equipment, throughout the Northwest and Alaska. We seek a friendly, enthusiastic, honest, trustworthy individual of high moral character who will enjoy performing the following responsibilities efficiently and punctually. Diesel Fuel Injection experience or Diesel Engine knowledge is preferred.
FUNDAMENTAL RESPONSIBILITIES AND VALUES OF EACH POWER DISTRIBUTING EMPLOYEE
PROVIDE
EXCEPTIONAL CUSTOMER SERVICE, FOR BOTH INTERNAL AND EXTERNAL CUSTOMERS
Always use good judgment and try to do what's right, enjoy working together as an exceptional team
HAVE FUN, BE UNSELFISH
Help each other, be eager to learn Value each person's time as a precious resource Actively look for ideas to improve our company and the way tasks are performed Make positive, thoughtful, fact-based suggestions Communicate openly, good-naturedly, precisely, with mutual trust, dignity, and personal respect for others Welcome constructive, open evaluation of ideas, concerns, and conflicting opinions Willingly comply with company policies and procedures Key Competencies Safety minded Active listening & communicating Accountability & integrity Team player & strong work ethic Ability to work independently while managing multiple tasks and meet deadlines Effective organizational and time management skills Ability to read, write and communicate to interpret documents such as orders, etc.
SPECIFIC RESPONSIBILITIES OF POSITION
Help maintain our company's outstanding customer-order fulfillment reputation. This position is the one who keeps the building flowing from order taking to shipping out the door and everything in between. 50% of this job will be providing phone and computer Customer Service. Answering, routing, screening of phone calls when needed. Taking orders, answering availability questions. Must train and learn how to use the company's Infor CSD inventory management computer system as well as Windows Outlook, Word, Excel and VOIP phone system. The second 50% of this job will be spent in the
Warehouse:
This is a hands-on, on your feet job ideal for a candidate who likes to solve problems, find solutions and keep busy. The candidate is expected to constantly scan for what needs to be done and who may need help. They must be willing to research discrepancies big and small to the final details. Communicate with Customer Service, Receiving, Returns and Shipping Pick, verify accuracy, box, label and ship outgoing orders Create, change, and maintain parts bins and bin locations for maximum warehouse efficiency, discard dead stock Create kits Palletize orders and core returns for shipment Check in Core Returns, Part Returns and Warranty Return, restock Part Returns Track days of the month core returns need to be shipped Help receive, check in and stock incoming parts Keep warehouse clean and tidy
Physical Demands:
Lift/carry/push/pull 50 lbs. repetitively and up to 165 lbs. and Bend/stoop/crouch/squat/use arms/wrists/hands/grasp Be willing and able to perform, assist and fill in for fellow Customer Service and Warehouse Associates daily responsibilities efficiently and punctually Tax-free health, vision & dental coverage is available for our eligible team members as well as a Health Reimbursement Account for eligible out-of-pocket medical expenses.
Job Type:
Full-time Pay:
From $28.50 per hour
Shift:
Day shift
Language:
English (Required) Ability to
Relocate:
Puyallup, WA 98372: Relocate before starting work (Required)
Work Location:
In person