Customer Service Associate

Customer Service Associate 3.0 3.0 out of 5 stars Seattle, WA Full-time Eco Global 4 reviews Full-time We are a global leader in our space. Simply put, we allow our customers to do the most complex things well and do them to scale. We help organizations make smart decisions based on data, strategy and intelligence that create value and maximize productivity. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.

Customer Service Associate Responsibilities:

Attending training sessions to grow knowledge of product and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedback on the progress of their inquiries. Providing outstanding customer service. Updating customer information as required. Maintaining confidentiality of information. Performing other duties as the need arises.

Customer Service Associate Requirements:

High School Diploma, GED, or suitable equivalent. 1+ years customer service experience, preferably in related field. Successful completion of provided training. Proficient computer skills. Experience with CRM preferrred. Proficient with MS Office suites. Excellent phone etiquette. Outstanding communication skills, both verbal and written. Strong people skills. Ability to sit at a desk for extended periods. We are fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a recruiter.