A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Service Representative VCA Animal Hospitals - 3.2 Snohomish, WA Job Details Full-time $20 an hour 1 day ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Parental leave Vision insurance 401(k) matching Referral program Qualifications Customer follow-ups Retail customer service procedures Medical chart preparation Correspondence management Customer relationship building Payment processing Service scheduling Answering guest questions Veterinary client education Managing clients in a customer support role Pet care appointment scheduling Records management Initial Contact (sales skills) Animal patient charting Prospecting Communication with pet owners Client acquisition Animal husbandry Managing patient records Suggestive selling Sales follow-up Veterinary administrative support Medical receptionist Entry level Full Job Description Location Snohomish, Washington, United States of America Category Hospital Support Roles Job Id
R-252496
Job Type Full time VCA Snohomish Animal Hospital is looking to expand our Client Service Team and is seeking a full-time Client Service Representative! Snapshot of our
Client Service Team:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence.
Pay is $20 /hr. Financial growth opportunities available.
About VCA Snohomish Animal Hospital:
At VCA Snohomish Animal Hospital, we are more than just a veterinary practice—we are a community dedicated to the health and well-being of animals. Our state-of-the-art facility, compassionate team, and commitment to gold standard medicine make us a leading choice for pet care in the Snohomish area. As a member of our team, you will have the opportunity to contribute to the legacy of excellence we have built over the years. Benefits of joining the VCA Team! Access to the people and financial resources of a large veterinary community Leadership opportunities and Career Development Programs Opportunities to give back through strong Shelter partnerships and VCA Charities Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions) Referral bonuses and Competitive wages Medical, dental & vision insurance Life, long and short-term disability insurance included Paid parental leave Paid vacation and sick time 401(k) with corporate match Pet care discounts Plus so much more!
Location:
1109 13th St, Snohomish, WA 98290 Apply today! Together, let's make a positive impact on the lives of pets and their families. Apply now and be a valuable member of our team! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
