We are looking for a customer-focused Customer Account Specialist to support order management and client communication for in the greater Vancouver area. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, clear communication, and the ability to manage changing priorities in a fast-paced service environment.

Responsibilities:

• Guide customer orders through the full fulfillment process, ensuring each stage is handled accurately and completed on schedule.
• Prepare and update quotes, enter orders, maintain product setup details, and document customer interactions and status changes in company records.
• Communicate proactively with assigned accounts to answer questions, resolve concerns, and provide meaningful updates on order progress.
• Partner with teams across manufacturing, quality, purchasing, engineering, and finance to remove delays and support timely delivery commitments.
• Build strong working knowledge of product lines and internal processes so you can provide customers with reliable information and recommendations.
• Review order activity and demand patterns to help anticipate customer needs and support inventory, purchasing, or production planning.
• Monitor open items, changing deadlines, and recovery dates while adjusting priorities to keep service levels high.
• Identify recurring customer issues, market signals, and account trends, then share insights that may improve service quality or support business growth.
• Contribute ideas and practical improvements that strengthen team efficiency, consistency, and overall customer experience.
• Take on additional related tasks as needed to support account service and fulfillment operations.