Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Chilton, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.

In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.

Why Join Us?

Opportunity to transition into a permanent positionMeaningful work supporting a mission-driven organizationCollaborative and supportive team environment$1,000+ Quarterly Performance Bonus available to all contractors and employeesKey ResponsibilitiesDeliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.

Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.

Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.

Document customer interactions thoroughly to ensure complete and up-to-date records.

Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.

Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.

Escalate complex issues to the appropriate team members to ensure timely and effective resolution.

Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.

This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.