Customer Service Representative

Job Overview We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.

Responsibilities:

Respond promptly to inquiries via phone, email, and in-person visits Assist customers with class registrations, scheduling, and payment processing Address customer concerns or complaints in a professional and empathetic manner Maintain accurate customer records and update information as needed Promote our swim school's programs and services to prospective customers Collaborate with instructors and other staff members to ensure a seamless experience for students Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff Collect feedback from customers to identify areas for improvement and enhance service quality Qualifications Previous customer service experience, preferably in a similar environment Excellent communication skills, both verbal and written Strong organizational skills and attention to detail Ability to remain calm and composed under pressure Passion for swimming and/or experience in aquatics is a plus Flexibility to work evenings and weekends as needed Benefits Paid training flexible schedule With our flexible schedule we can offer anywhere between 8 to 20 hours a week during the spring and 20 to 30 hours a week during the summer! snacks!

Pay:

From $16.00 per hour

Work Location:

In person