Company Overview:

We are a certified heat treatment company with over 50 years of experience serving customers across multiple industries. With locations in Green Bay and De Pere, Wisconsin, we take pride in delivering exceptional quality, fast turnaround times, and reliable service. We offer a full-time, direct hire opportunity with competitive pay, and comprehensive benefits package.

Job Summary:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This position plays a key role in supporting customer relationships, managing orders, and coordinating communication between customers and internal departments to ensure smooth operations and exceptional service.

Essential Functions:

Enter customer orders accurately into ERP software. Prepare shipping documents and billing paperwork upon order completion. Act as the primary point of contact to resolve product or service issues by coordinating with production and quality departments. Develop and maintain strong customer relationships by understanding their needs and providing updates on scheduling and production. Participate fully in the mission, vision, and values. Promote and adhere to all company safety policies and procedures.

Knowledge, Skills, and Abilities:

Must be at least 18 years old with a high school diploma or equivalent. 1-2 years of customer service experience preferred (manufacturing industry experience a plus). Proficient in Microsoft Office applications, with at least 3 years of experience using Excel, Word, and Outlook. Minimum typing speed of 50 WPM required. Strong organizational, time management, and communication skills (verbal and written). Desire and willingness to grow both personally and professionally.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

De Pere, WI 54115 (Required)

Work Location:

In person