Client Services Specilaist

•EOE, including disability/vets•Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is ready to be returned to service. Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer, technician and vendor contact. Providing excellent customer service for all internal and external customer calls Be professional and establish positive customer rapport Obtain customers' approval for all repairs and services to be performed Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience Continuously develop and improve company capabilities in Dispatching and Service Scheduling Additional duties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Common knowledge of the automotive industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills Highly organized with exceptional follow-through abilities "Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site."