Customer Service Representative

Description We are looking for a highly motivated Customer Service Representative to join our team in Shawano, Wisconsin. This contract position is ideal for individuals with excellent interpersonal skills and a passion for delivering exceptional service. The role involves engaging with customers, processing applications, and ensuring smooth communication across various channels.

Responsibilities:

• Process customer applications accurately and efficiently, ensuring all required information is captured.
• Provide timely and detail-oriented responses to inbound and outbound customer inquiries.
• Maintain detailed records of customer interactions and transactions using internal systems.
• Manage order entry tasks, ensuring data accuracy and adherence to established procedures.
• Deliver outstanding service by addressing customer needs and resolving issues effectively.
• Collaborate with team members to improve customer service processes and workflows.
• Handle a high volume of calls in a call center environment while maintaining a focus on accuracy and quality.
• Uphold the organization's mission and values in every interaction, particularly within the non-profit sector. Requirements
• Proven experience in customer service, call center operations, or administrative roles.
• Strong computer skills, including familiarity with data entry and customer management systems.
• Excellent communication abilities, both written and verbal.
• Ability to handle high-pressure situations with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Experience working in a non-profit environment is a plus.
• Demonstrated ability to manage inbound and outbound calls effectively.
• Commitment to providing exceptional service in alignment with the organization's values.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .