A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
— Join a Growing CPA & Payroll Firm in Grafton, WI Are you the person who makes an office actually run ? Someone who's organized, upbeat, and genuinely likes helping people? We want to meet you.
WHO WE ARE
Accounting Freedom is a CPA firm serving small business owners across Wisconsin and Illinois — contractors, insurance agents, restaurants, medical practices, family businesses, the people who build their communities. We've grown steadily for over 40 years because we treat our clients like people, not file numbers. We're looking for someone who wants to grow right along with us.
THE ROLE
You'll be the first voice clients hear and the first face they see — which makes you one of the most important people on our team. You'll keep our front office running smoothly, support our team with day-to-day admin work, and help make sure every client interaction reflects who we are: sharp, warm, and genuinely in their corner.
WHAT YOU'LL DO
Greet visitors and answer/route calls with a warm, professional first impression Keep the office organized and running like clockwork Assist with tax return processing and light data entry Draft correspondence, reports, and general documents Support our team with administrative projects Help maintain our client portals alongside our software vendors Jump in wherever the team needs a hand — no task too small
WHAT WE'RE LOOKING FOR
We hire on fit as much as skill. Here's what matters to us: Team First — You show up for your coworkers, not just your to-do list Passion for Small Business — You get why what we do matters to the clients we serve Own It — You take responsibility, follow through, and don't need to be micromanaged Get 1% Better Every Day — You're always looking to sharpen your skills, not just clock in We Speak Your Language — You can translate "office jargon" into something a client actually understands
QUALIFICATIONS
1+ year of office/reception experience Strong attention to detail and follow-through Comfortable with MS Word, Excel, and Outlook A stable work history (we're looking for someone in it for the long run) Excellent communication skills and a professional, welcoming demeanor
WHAT YOU'LL GET
Competitive pay with bonus opportunities 401(k) with company match Health, dental, vision and life insurance Paid time off Professional development support Referral program A real career path — not just a job Full-time | Monday-Friday | In-person, Grafton, WI
HOW TO APPLY
Submit your resume, then complete your application here: https://www.optimizehire.org/apply-job?i=MTM2Mg%3D%3
D Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance
