Customer Service Representative

About Product Cloud Product Cloud is a leading e-commerce retailer specializing in niche markets for power equipment and forestry supplies. We provide high-quality products and replacement parts to customers across the country through our major marketplace presence on Amazon , eBay , and Walmart , as well as our dedicated direct-sales websites, Equipatron.com and AmericanForestry.com . We pride ourselves on combining technical expertise with a "customer-first" mission. Role Overview As a Customer Service Representative, you will be the front-line expert helping our customers navigate our extensive catalog. You'll handle everything from identifying the right replacement engine for a commercial mower on Equipatron to assisting professional arborists with specialized gear on American Forestry. This is a multi-channel role where you'll move between phone, email, and live chat to provide technical support and order assistance.

Key Responsibilities Multi-Channel Support:

Respond to inquiries across all sales channels (Websites, Amazon, eBay, Walmart) via phone, email, and chat.

Technical Troubleshooting:

Use your mechanical knowledge to guide customers to the right engines, lawn/garden parts, and arborist/logging tools.

Order & Inventory Management:

Process orders and track shipments using Shopify and Linnworks .

Distribution Coordination:

Utilize Cloud Suite Distribution to check stock levels and manage backorders.

Customer Advocacy:

Act as a problem-solver for complex shipping or product issues, ensuring a "first-call resolution."

Preferred Qualifications & Experience Mechanical Aptitude:

Comfort reading parts diagrams and understanding technical specs.

Relevant Backgrounds:

While Lawn & Garden , Commercial Engines , or Tree Care experience is a major plus, we also highly value candidates with backgrounds in Automotive parts or HVAC .

Tech Savvy:

Proficiency in Shopify , Linnworks , and Cloud Suite Distribution is highly preferred.

Communication:

Ability to explain technical parts or engine specs clearly to both hobbyists and professional contractors.

Schedule & Compensation Type:

Full-Time preferred (approx. 40 hours/week).

Flexibility:

We are open to a Part-Time arrangement for the "right fit" candidate. Benefits (Full-Time Employees) Health Insurance Dental & Vision Insurance Life Insurance Paid Time Off (PTO)

Simple IRA Retirement Plan Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Do you have a lawn & garden, commercial engines, or tree care background or experience?

Education:

High school or equivalent (Required)

Experience:

customer service: 1 year (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Grafton, WI 53024 (Required)

Work Location:

In person